Coronavirus – An Update to all our Customers

In light of the recent events with regards to the Coronavirus (Covid-19), we have been diligently keeping up with all public announcements in order to best advice our staff and customers in how best to deal with this situation. Like the rest of the country (and indeed the world), we will continue to follow these updates very closely and will modify our business practices accordingly.

All of our staff have now undergone a very strict change in business practices in order to protect themselves and our customers from the spread of the Coronavirus. Particularly attention has been paid to the Plumbers and Engineers who are visiting homes and business in Glasgow and the surrounding areas and who deal with our customers on a daily basis.

In order to provide both our staff and our customers with the safest environment to operate in, all of our engineers will wear protective gloves on every job and protective masks where appropriate or where asked. They will also carry hand sanitiser and will use this frequently throughout the day.

We also ask our customers stay the appropriate distance of at least 2m away to give our operatives a safe space to work in to prevent any possibility of contamination. If possible, please leave our workmen to do their work and stay in another room.

We have also changed our payment policy during this unprecedented time. We are currently unable to accept cash on site to minimise contact and our plumbers and heating engineers will not carry their card machines as normal, For this reason, all payments will be taken in advance before the plumber turns up on site.

We appreciate that this is not normal practice and we thank you for your patience and understanding during these very difficult times.

The safety of our staff and customers is absolutely paramount to us and we will continue to provide our excellent high standards of Plumbing and Heating work throughout Glasgow and the surrounding areas unless the Scottish or British Government advise differently.

The following advice is from the NHS.

 

Stay at home if you have coronavirus symptoms

Stay at home for 7 days if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

Testing for coronavirus is not needed if you’re staying at home.

Read our advice about staying at home.

 

How to avoid catching or spreading coronavirus

Do

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • try to avoid close contact with people who are unwell

Don’t

  • do not touch your eyes, nose or mouth if your hands are not clean

 

 

Stay at home adviceCoronavirus (COVID-19)

 

Tips for staying at home

It’s important to stay at home to stop coronavirus spreading.

Do

  • try to keep at least 2 metres (3 steps) from other people in your home, particularly older people or those with long-term health conditions
  • ask friends and family and delivery services to deliver things like food shopping and medicines – but avoid contact with them
  • sleep alone if possible
  • regularly wash your hands with soap and warm water for at least 20 seconds
  • try to stay away from older people and those with long-term health conditions
  • drink plenty of water and take everyday painkillers, such as paracetamol and ibuprofen, to help with your symptoms

Don’t

  • do not have visitors (ask people to leave deliveries outside)
  • do not leave the house, for example to go for a walk, to school or public places
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